Danish Customer Service Advisor

Dreaming of life abroad?
Pack your bags and head to Barcelona, a city full of sunshine, culture, and energy!
Explore world-famous landmarks like the Sagrada Familia, stroll through colorful streets, and experience the Mediterranean lifestyle — all while growing your career with one of the biggest names in communication!

Ready to start a new adventure? This could be your next big step!

Your role

A major provider in the global digital payments industry is seeking a Customer Support Specialist for the Danish market. In this position, you will serve as the first point of contact for clients using payment terminals and online transaction systems. You will handle technical, operational, and administrative inquiries across phone, email, and live chat.

Key Responsibilities

• Customer Assistance: Help clients with setup, configuration, and troubleshooting of hardware terminals and online payment gateways.

• Issue Resolution: Diagnose technical and billing inquiries, identify root causes, and guide users to effective solutions.

• Relationship Management: Maintain strong rapport with business clients through professional, high-quality service.

• Multi-Channel Support: Deliver guidance via telephone, email, and chat, primarily in Danish with occasional support for related markets.

Candidate Profile

• Communication Skills: Excellent oral and written communication skills in Danish, with strong interpersonal abilities.

• Problem-Solving Mindset: Detail-oriented, analytical approach to resolving technical and administrative issues.

• Team Attitude: Positive, adaptable team player who thrives in a dynamic environment.

• Experience: Previous contact center or customer support experience is preferred.

Onboarding & Training

• Hands-on Onboarding: Comprehensive training in a live production environment covering customer communication strategies, software systems, and practical scenarios.

• Channel Mastery: Specialized modules for voice, chat, and email support to ensure versatility across all communication streams.

What Is Offered

• Permanent employment contract following a standard probationary period.

• Structured performance bonus program based on service quality and schedule adherence.

• Career growth and skill development pathways.

• Collaborative, international team culture.

• Secondary benefits including tax-free lifestyle vouchers, mental health support apps, and complimentary language courses outside working hours.

Location

Barcelona, Spain

• Werktijden: 39 hours
• Ploegendiensten: Early Shift: 08:00 – 16:30 Regular Shift: 09:00 – 17:30 Late Shift: 09:30 – 18:00 Saturday Shift: 10:00 – 14:00